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F.A.Q.: get answers
Clic on questions to get answers. If your question is not into the list contact usCOSMEPIX enhance your photos in 1 click
Cosmepix goal is to give a you an easy, fast, powerful and unexpensive way to enhance your pictures.
To begin clic on products then choose one.
2.1 Choose an editing into our catalogue
Move your mouse over the pictures to get info about our processings. Clic on to select.
2.2. Watch the variations and choose by cliquing order.
2.3. Make a choice between quality file options.
2.4. Send your pictures
2.5. Watch the resulting edited pictures and keep the one you like.
2.6. Buy the result and download
Pour votre confort d’utilisation nous vous proposons de vous inscrire gratuitement à votre compte client.
Ce dernier vous donne des avantages:
3.1. Bénéficiez de temps de stockage entre 24h et 1 semaine pour votre confort de téléchargement (sans compte client vous serez facturé la somme équivalente à 24h et vous ne pourrez pas re telecharger vos photos en cas de problème). COSMEPIX n’effectuant aucun remboursements nous vous invitons trés fortement à vous inscrire.
3.2. Recevez des crédits bonus en achetant des forfaits. Plus vous achetez de crédits et plus vous prennez d’abonnement = plus vous avez de bonus
3.3. Bénéficiez de crédits gratuits ! Partagez les retouches que vous venez d’acheter
3.4.Gagnez du temps, Retraitez les photos que vous avez déjà chargées pendant les dernières 24h
3.5. Recevez des conseils personnalisés, nous vous proposons les traitements susceptibles de vous intéresser
3.6. Gérez au mieux votre budget, créditez votre compte client et choisissez quand vous l’utilisez. Pas de limite de temps. Utile pour maitriser le budget de votre famille ou de vos collaborateurs.
COSMEPIX ne stocke aucun numéro de carte bleu pour votre sécurité.
3.7. Abonnez-vous pour créditer votre compte tous les mois, nous récompensons votre fidélité de crédits supplémentaires que vous recevrez tous les mois ! Plus votre abonnement est long, et plus vous recevrez !
3.8. L’inscription est gratuite et fonctionne même avec vos identifiants Facebook.
COSMEPIX was tested with pictures up to 60 Megapixels. We tried various subjects and lots of non edited pictures. But its not possible to predict all the possible results.
Here is what we learnt.
4.1. Send your pictures, the biggest size possible so you can get higher quality editing. Even if you choose low quality for saving your files, a bigger file will give you better quality at the end and better results.
4.2 Send un-edited pictures. Pictures just out of the camera are fine.
Already edited pictures could be “damaged” by the system. It’s design to work on original files. If you wish to further edit your pictures, you should use these options : “PRO” or “RAW”. Only those two are designed for further editing. Using something else will alter your files if you make a further editing.
4.3. Choose photos that are not too dark or not too white, except if you are ordering a “low-key” or “high-key”. COSMEPIX’s tests were done on normally exposed pictures. Normally exposed pictures will give you best results.
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4.4 Double check you pictures before you send.
Do not send pictures that are completely black or completely white. COSMEPIX won’t do anything on those pictures but it may slow down your experience. Furthermore those pictures may be into your final crate. You will be charged for those pictures. Cosmepix do not make any refund. So please double check what you send to us so you can enjoy our service and get a better price. Just send what you need.
4.5. Do not send pictures that are broken.
Please check that you can open your photo on your computer or device. Try to open your pictures on different machines to be sure its working. Verify that your file format is compatible with COSMEPIX (see below).
We are making tests on every pictures you send, if your files have a problem it may slow down your experience.
Sending broken pictures is against our terms of use. COSMEPIX will pursue any person in justice who send bad files or who is trying to slowdown the system or to damage it.
4.6. Read our product description. When a processing just work with a specific type of photos, we mention it.
example: the “portrait” product works best with portraits.
If there is no special information, it means the product works with any type of pictures.
After you choose processing and before you can send your pictures you must select a quality for your files.
To help you, quality is represented by the “X” value. The more this value is high the more quality you will get. For best results send heavy files. Note that whatever final quality you select, if your file is heavy you will get better results.
By default the quality “ECO” comes free with our processings. It’s the minimum quality, it’s ”Low Cost”.
Depending on your needs and budget, choose the best quality for you.
-ECO = The Economic solution, Comes Free with your processing so you can try COSMEPIX at a discount price. If you want a file with a better quality please choose one on the above list.
Warning JPG with very high compression.
-NORMAL = Best fot he Web, Optimum quality to enjoy your photos on the Internet. JPG with high compression
-HIGH = High Quality, Looking for a superior product? Search no more, this option delivers far superrior outputs. Low compression JPG
-MAX= Quality without compromises, for photo enthousiasts. Get the maximum out of your pictures. JPEG without compression
-MAX PRINT = Print your pictures, Choose the print option if you want to send your pictures to a Lab.
CMYK, color mode for print. Enhanced sharpness for print + 50% free sharpness
-PRO = JPEG HD
Advise for professionals. No compression at all you get +50% more quality compare to the MAX. You garantee a minimal loss or no loss at all, virtually invisible in case you share your pictures or further edit them* (if low re-compression is used).
Only our PRO and RAW options are advised for CG Professionals If you want to further retouch or edit COSMEPIX processings, we strongly advise our customers to use one of those 2 options.
-PRO PRINT = For Professionals.
For professional works and press works, choose PRO PRINT
CMYK, Coated FOGRA 39 color mode of the best printing companies. Additional Sharpness for print + 50% free sharpness
-RAW= Exceeding Espectations
Most demanding professionals cannot use anything else.
Saving quality with no compression. TIFF Format without compression. Advised for your best works or for archiving pictures. It’s perfection itself.
-RAW PRINT = Print Art
Most demanding professionals cannot use anything else.
Saving quality with no compression. TIFF Format without compression. Advised for your best works or Art works.
CMYK, Coated FOGRA 39 color mode of the best printing companies. Additional Sharpness for print + 50% free sharpness
After you choose a quality, send your pictures.
Sending pictures is FREE
No, sending pictures on Cosmepix is totally free
We strongly advise you first send a few pictures to try the service. You will see the results on a result page and you can add more pictures later on.
Before you send a large group of photos, assure that your pictures work with our service (send just one to see). Make a ZIP file or RAR file without password. Maximum wheight is 250 Mo per file.La taille maximum par fichier est de 250Mo maximum. again, this file must have NO password. Send this ZIP file as if it was a simple photo. Warning uploading times will certainly be much longer. We will be able to show you processing results AFTER this compressed file fully uploaded.
We advise only advanced user with a good, fast connection to do it.
After you send your photos, we start processing. Please allow at least one picture to be fully uploaded. When first results will be available, you will be send to a result page.
Please give a name to the photos currently processing. It will be easier to find your pictures later on. Note that watermark that display on pictures will not be on the final pictures you buy.
This page display results. You can clic on photos to see details and compare differences between original pictures and final processing. All photos into the list are considered “OK”. Clic on validate to proceed with payment and download your processings.
If you wish you can delete a result you don’t like Just drag and drop the phoyo to the trash bin. Price will go down accordingly. The same way you can move photos to the retreatment basket. Photos will be removed from the cart (you wont pay them) and you will find back thoses pictures into your customer account.
Just after you send your pictures, Cosmepix gives you a result page. This page gives you processing results in realtime. We display processed photo. To compare with the original file, clic on picture. You will get a before/ after module so you can check the differences.
At the Top right of the page we display a processing bar. When the bar says 100%, processings are done. After you check that our work is fine, clic on the validate button.
It’s customer responsablity to check processing results. If you validate results without prior checking, you are responsible fo it. COSMEPIX wil not make any refund or re-send any processing.
Its your responsability to check every processing results. If you validate results without prior checking, you are responsible for it. COSMEPIX will not make any refund or re-send any processing.
Processings in progress will be billed on the basis of sent MB on COSMEPIX.
You will find these results into your customer account when it will be available.COSMEPIX decline any responsability if those last processings that you did not check are not available into your account. If a picture is not available it usually means that its not compatible with our system or there was a processing error. Only a visual check that you must do garantee everything worked fine.
You are strongly advise to verify your files (open on several computers) before you send. Please check that your picture is not totally black or totally white. It is your responsability to check results before you validate. If you validate before a processing ends last pictures should be available into your customer account at the processing end.
COSMEPIX DO NOT advise to validate before processing ends. Such a move is at your own risks. Verify results, then clic on validate
After checking results you will go to the payment page (CART). Verify your order.
If you have customer account, connect. If not clic on the guest button and enter informations.
Choose payment method:
Cosmepix’ Credits, advised for a quick payment
Credit card or Paypal : You will be redirected on a secured page outside cosmepix, it’s an official bank page
After you paid:
If you have no customer account download will start immediatly. Please take care if this download fails we will not resend files.
If you have a customer account you will get send to it. This solution is much easier to get your pictures.
After order is paid, rendez-vous to your customer account. Into the first section you should see the most recent pictures. Just clic on Download everything. If you just wish to download one group of photos, clic on this group then download.
COSMEPIX launch a download in the ZIP format nammed - COSMEPIX - pictures ID.zip
Unzip this file to get your pictures. Use software like 7-Zip to unzip your pictures.
To use COSMEPIX at a better price you must have customer account.
13.1. Buy credits (Credit section)
You will receive more money than you spend. You can buy credits with or without plan. Note that the longuer your plan is, the more free credits you will get. Even better, you will received free credits every months !
Example (December 2011, for more details clic on CREDITS):
Price 59.99€ with a 12 months plan: you will get 149,88€ that is to say +150% free every months (12)
At the end of period your total gain will be 1079.10€, That is more than 18 months for free !
COSMEPIX encourage your loyalty: Every subscription of 12 months get you a discount of more than 50%!
13.2. Share processing that you bought on Facebook and Twitter.
COSMEPIX gives you credits on your account. it is a pourcentage of the paid value (without Taxes and storage fees). As soon as you share your processings, you get the money on your account.
Just atfter you buy processing on COSMEPIX, go on your customer accounton the section WIN CREDITS. Select social networks and hit SHARE.
As soon as your pictures are sharred on social networks, COSMEPIX gives you the money on your account !
13.3. Share your Cosmepix link and win 50€ !.
Create a free acount on Cosmepix.
Into your customer account tab “WIN CREDITS” you will find a Cosmepix link.
When you share this link online and when your friends click on it, you win credits up to 50€
To use these credits you just have to buy something on Cosmepix, without minimum. The credits you won will go to your customer account.
Our advice: Create a free customer account.
Try Cosmepix for free on a small photo, buy it for a few cents, for example with Payal.
Share the result on Facebook to get free credits.
Return to your customer account tab > WIN CREDITS.
Share yout Cosmepix Link with your friends and Win up to 50€ without doing anything ! You will get your first photo refundud in just a couple of clicks. And you will be able to use Cosmepix for free.
Storage is an obligatory service you need it to download your pictures. You cannot remove it, but you can lower itto a minimum of 24H. COSMEPIX will remove processed pictures even if you did not have time to download them.
There will be no refund. Download is at customer responsability.
COSMEPIX advise to take at least 48h storage. We do no re send files. So the longuer your storage time the more chance you have to have succesful download. This is especially true if you have lot of files or heavy files. Consider storage service as an inssurante, so you can re do unllimited download as long as your storage time.
At the end of your storage time, your files will be deleted. Insure your investment with storage service.
Reduce storage fees. The heavier your files are and the more fixed price of storage will go down. The longer your storage time the more cost per day go down.
COSMEPIX is a picture editing service for pros. Our main customers are professionals so our prices are without VAT.
Firms ouside France are invoiced without taxes. Companies in France or individuals are invoiced using current VAT rate: 19,6%
According to our terms of use: There is only one case when you can ask for a refund :
If you are an individual, you ordered credits less than 7 days ago and you did not start using it pay on COSMEPIX.
If you are in this special case, clic on Contact
Fill a refund form. Please take care to give your customer ID and your invoice informations. Note that if your refund request is accepted, COSMEPIX will proceed to refund up to 30 days after offical request acceptation.
At the moment we don’t have an app for that. But you can still use COSMEPIX on your smartphone:
Get credits on your customer account, connect with your smartphone and send your files. On smartphone payment can only be done with COSMEPIX credits.
You can send any image file you want on Cosmepix we support most of them and will continue to support new ones.
When you send your files to COSMEPIX you agree with our terms of service. If one file format is not support it will just be not edited.
Cosmepix is a fully automatic service created by Anstellos SARL, no one can access your pictures, We garantee a perfect confidentiality. Our teams anhance the process and monitor it. COSMEPIX system is 100% percent locked. Originals files and edited one are deleted at the end of the download time you choose, It’s technically impossible for us to recover or resend any files. Customers are responsible for any technical need to make download possible.
COSMEPIX service ends when the download link is at customer disposal. That is why we advise our customers to buy a unlimited download option of at least 48h you will have the insurance of having the time to download your files after purchase. There wiIl be no refund after this download link will get available.
JPEG, JPG, JPEG 2000, PNG, TIFF, GIF, BMP (Bitmap),
TIFF (Tagged Image File Format), PICT (PCT, PIC), PXR (Pixar), Raw (RAW), Targa (TGA), Scitex (SCT), PSD file Adobe Photoshop up to version CS5.
COSMEPIX support all the RAW files of the cameras below:
Canon EOS-1D, EOS-1Ds, EOS-1D Mark II, EOS-1D Mark II N, EOS-1Ds Mark II
EOS-1D Mark III, EOS-1Ds Mark III, EOS-1D Mark IV, EOS 5D, EOS 5D Mark II, EOS 7D
EOS 10D, EOS 20D,EOS 20Da, EOS 30D, EOS 40D, EOS 50D, EOS 60D, EOS D30
EOS D60, EOS 300D (Digital Rebel/Kiss Digital), EOS 350D (Digital Rebel XT/EOS Kiss Digital N), EOS 400D (Digital Rebel XTi/EOS Kiss Digital X), EOS 450D (Digital Rebel XSi/EOS Kiss X2), EOS 500D (Digital Rebel T1i/EOS Kiss X3 Digital), EOS 550D (Digital Rebel T2i/EOS Kiss X4 Digital), EOS 1000D (Digital Rebel XS/EOS Kiss F)
PowerShot 600, PowerShot A5, PowerShot A50, PowerShot S30, PowerShot S40, PowerShot S45, PowerShot S50, PowerShot S60, PowerShot S70, PowerShot S90
PowerShot S95, PowerShot G1, PowerShot G2, PowerShot G3, PowerShot G5
PowerShot G6, PowerShot G9, PowerShot G10, PowerShot G11, PowerShot G12
PowerShot Pro70, PowerShot Pro90 IS, PowerShot Pro1, PowerShot SX1 IS
Contax N Digital
Epson R-D1, R-D1s, R-D1x
Fujifilm FinePix E900, FinePix F700, FinePix HS10, FinePix IS-1, FinePix IS Pro, FinePix S100FS, FinePix S2 Pro, FinePix S20 Pro, FinePix S3 Pro, FinePix S5 Pro, FinePix S5000 Z, FinePix S5200/5600, FinePix S6000fd/S6500fd, FinePix S7000 Z, FinePix S9000/9500, FinePix S9100/9600
Hasselblad (3FR only) Hasselblad CF-22, Hasselblad CF-22MS, Hasselblad CF-39, Hasselblad CF-39MS, Hasselblad CFH-22, Hasselblad CFH-39, Hasselblad CFV
Hasselblad 503CWD, Hasselblad H2D-22, Hasselblad H2D-39, Hasselblad H3D-22
Hasselblad H3D-31, Hasselblad H3D-39, Hasselblad H3DII-22, Hasselblad H3DII-31
Hasselblad H3DII-39, Hasselblad H3DII-39MS, Hasselblad H3DII-50
Kodak DCS 14n, DCS Pro 14nx, DCS 760, DCS Pro SLR/n, EasyShare P712, EasyShare P850, EasyShare P880, EasyShare Z980, EasyShare Z1015 IS, EasyShare Z981, DCS 720x
Konica Minolta DiMAGE A1, DiMAGE A2, DiMAGE A200, DiMAGE 5, DiMAGE 7, DiMAGE 7i, DiMAGE 7Hi, Maxxum 7D / DYNAX 7D, ALPHA SWEET DIGITAL (Japan)
ALPHA-5 DIGITAL (China), MAXXUM 5D (USA), DYNAX 5D (Europe)
Leaf AFi II 6, AFi II 7, Aptus II 5, Aptus II 6, Aptus II 7, Aptus 17, Aptus 22, Aptus 54s, Aptus 65, Aptus 65s, Aptus 75, Aptus 75s, Valeo 6, Valeo 11, Valeo 17, Valeo 22
Leica DIGILUX 2, DIGILUX 3, D-LUX 2, D-LUX 3, V-LUX 1, D-LUX 4
Mamiya DM22, DM28, DM33, DM40, DM56, M18, M22, M31, ZD
Nikon D1, D1H, D1X, D100, D200, D2H, D2Hs, D2X, D2Xs, D3, D3s, D3X, D300, D300s, D3000, D3100, D40, D40X, D50, D5000, D60, D70, D700, D7000, D70s, D80, D90,
Coolpix 5000, Coolpix 5400, Coolpix 5700, Coolpix 8400, Coolpix 8700, Coolpix 8800, Coolpix P6000, Coolpix P7000
Olympus E-1, E-3, E-5, E-10, E-20, E-30, E-420, E-450, E-520, E-600, E-620, E-P1, E-P2, E-PL1, EVOLT E-300, EVOLT E-330, EVOLT E-400, EVOLT E-410, EVOLT E-500, EVOLT E-510, C-5050 Zoom, C-5060 Zoom, C-7070 Wide Zoom, C-8080 Wide Zoom, SP-310, SP-320, SP-350, SP-500 UZ, SP-510 UZ, SP-550 UZ, SP-560 UZ, SP-565 UZ,SP-570 UZ
Panasonic DMC-FX150, DMC-FZ8, DMC-FZ18, DMC-FZ28, DMC-FZ30, DMC-FZ40 (FZ45), DMC-FZ35, DMC-FZ38, DMC-FZ50, DMC-FZ100, DMC-G1, DMC-G10, DMC-G2, DMC-GF1, DMC-GF2, DMC-GH2, DMC-L1, DMC-LC1, DMC-L10, DMC-LX1
DMC-LX2, DMC-LX3, DMC-LX5, DMC-GH1
Pentax *ist D, *ist DL, *ist DL2, *ist DS, *ist DS2, K10D (PEF), K100D, K100D Super, K110D, K20D (PEF), K200D (PEF), K2000 (K-m), K-5 (PEF), K-7 (PEF), K-r
K-x (PEF), 645D (PEF)
Phase One H 20, H 25, P 20, P 20+, P 21, P 21+, P 25, P 25+, P 30, P 30+, P 45, P 45+
Ricoh GXR, GR LENS A12 28mm F2.5
Samsung GX-1S, GX-1L, NX10, NX100, TL350 (WB2000), TL500 (EX1)
Sigma DP1, DP1s, DP2, SD9, SD10, SD14
Sony A100, A200, A230, A290, A300, A330, A350, A380, A390, A500, A450, A550, A560, A580, A700, A850, A900, Alpha NEX-3, Alpha NEX-5, DSC-F828, DSC-R1, DSC-V3, SLT-A33, SLT-A55V
Casio EXILIM EX-F1, EXILIM EX-FH20, EXILIM EX-FH25, EXILIM EX-FH100
Hasselblad H2D
Leica Digital-Modul-R, M8, M9, S2, X1
Pentax K10D, K20D, K200D, K-5, K-7, K-x, 645D
Ricoh GR Digital, GR Digital II, GR Digital III, GX100, GX200, GXR, S10 24-72mm F2.5-4.4 VC, GXR, GR A12 50mm F2.5 MACRO, GXR, GR LENS A12 28mm F2.5, GXR, GXR P10
Samsung GX-10, GX-20, Pro 815
Adobe Digital Negative DNG
*.dng
Canon photo RAW CRW
*.crw
Canon photo RAW CR2
*.cr2, *.tif
CREO Photo RAW
*.mos
FUJI photo RAW
*.raf
Kodak Photo RAW
*.k25, *.kdc, *.dcr
Logitech Fotoman Pixtura
*.pxn
Mamiya photo RAW
*.mef
Minolta photo RAW
*.mrw
Nikon Electronic format
*.nef
Olympus Raw File
*.orf
Panasonic photo RAW
*.raw
Pentax photo RAW
*.pef
PhaseOne photo RAW
*.tif
Samsung photo RAW
*.tiff, *.tif, *.pef
Sony RAW file
*.srf, *.sr2, *.arw
If your camera is not into the list please contact us prior to sending files.